FAQ

Pursuant to the provisions of article l.221-18 of the consumer code, customers have 14 full days to return the ordered product(s). That period begins on the first business day after the date of delivery of your order or delivery of the last product, in the case of orders shipped in multiple packages. All products must be returned intact, complete, clean and in their original packaging (including any gift or custom packaging, bag, pouch, label, identification tag or single-use seal, etc.).

You can exercise your right to return a product simply by completing the return slip attached to the order and sending back the unwanted items using the return label included with the order. The instructions for making the return are indicated on the return form.

You can contact our customer service team for help or for more information about this procedure and/or to request a new return slip or a prepaid return label, if lost.

Returned products are always inspected. Any incomplete, damaged, used or dirty returned product will not be accepted and may, at Bonpoint’s discretion, be returned to you, at your expense, or be kept by bonpoint. Under no circumstances can a refund or exchange be requested or given in-store.

When the aforementioned return conditions have been met, bonpoint will issue a refund to the customer for all of the costs incurred by the latter in relation to the returned products, within 14 days of the date on which the customer exercised their right to return, in accordance with article l.221-24 of the consumer code. That refund will be made via the same payment method as the one used to make the purchase.

Bonpoint does not make any exchange or credit. All returns will be subject to a refund on the payment method for the order. Returns or exchanges are not accepted in store.

If the person who received the product(s) is not the same as the person who made the payment, the refund on the return will always be made to the person who paid for the order.

Return shipping costs are free from the country of shipment using the prepaid shipping label.

If the customer wishes to ship his return from another country, the choice of carrier and the costs will be at his expense.